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the tour if the client is responsible for the group. hotel. The agency is not responsible for these charges and for the
5.4. The client is obliged to declare if animals are to participate in variations in the price.
the tour. 8.3. The whole amount of the payment is to be liquidated by the
5.5. The client is obliged to declare if underage people are to time the reservation is made. In agreement with the agency, the
participate in the tour. Underage people that travel in the presence payment will be liquidated 50% by the time the reservation is made
of other people are to take a proxy by both the parents. and 50% will be liquidated 14 days prior to the departure day.
In case of delay in the payment, the agency reserves the right to
6. Rights of the client cancel the reservation.
6.1. The client has the right to profit by the offer made by the In different periods of time during a year, the agency reserves the
agency, according to the data given by the staff. right to change the deadline of 14 days.
6.2. The client has the right to ask all information on the tour. 8.4. The reimbursement in case of a change of the package
This is to be done during the opening hours of the agency and 8.5. Bank fee
according to the terms set in this agreement. 8.5.1. When payment is made via credit card, the fee is paid by the
6.3. The client has the right to ask for a reimbursement in case of agency.
cancellation of the tour, change in the hotel or the transportation 8.5.2. When payment is made with a card in the office of the
or in case of nonfulfillment of the agreement on the part of the agency, there is no fee to be paid by the parties.
agency without any reasonable cause or if the reasons stated in 8.5.3. When payment is made by cash, there is no fee to be paid
this document are present. by the parties.
8.6. Liquidation of the price is to be made via the following
7. Deadlines procedures:
7.1. The deadline for a reservation or booking is at least 14 days 8.6.1. Cash in the agency office or in the offices of member offices.
prior to the date set for the tour. The agency is not responsible if, 8.6.2. Via credit card Visa or MasterCard, accompanied with an
even within this deadline, there are no vacancies in the hotel or in authorization form, a copy of the passport and the necessary data
the means of transportation. of the card, including the three digit code sent by fax if the client is
7.2. Cancellation deadline not present in the office.
7.2.1. If the reservation or booking of the client is cancelled by 8.6.3. Via credit or debit card Visa, MasterCard, Visa Electron and
the client himself 21 days or more prior to the tour, the client Maestro using our machine if the client is present in the office.
is reimbursed the full amount paid to the agency. The agency 8.6.4. Via bank transfer. The details of the agency’s bank account
reserves the right to withhold from the amount paid by the can be found here. In this case the client must send via fax or
client, expenses and commissions which are made prior to the e-mail a copy of the invoice.
cancellation. Expenses include the bank fee when payment is
made via credit or debit card. 9. Settling the disputes
7.2.2. If the reservation or booking of the client is cancelled by 9.1. In case of a dispute, the agency will make every effort to
the client himself 10 to 20 days prior to the tour, the client is to achieve a solution with a quick agreement with the client.
bear transfer fees and 50% of administration expenses. Expenses 9.2. The agency will ensure that every correspondence will be
include the bank fee when payment is made via credit or debit answered within the following period of time:
card. a) no later than 14 days from the receiving of the request of the
7.2.3. If the reservation or booking of the client is cancelled by client; and
the client himself 4 to 9 days prior to the tour, the client is to bear b) no later than 28 days from the receiving of the request of the
transfer fees and 70% of the administration expenses. Expenses client for a detailed answer.
include the bank fee when payment is made via credit or debit
card. 10. Copyright
7.2.4. If the reservation or booking of the client is cancelled by the 10.1. Albtours D – Vas Tour declares that the online page www.
client himself in less than 3 days prior to the tour, the client will not albtoursd.com & www.travelvas.com is property of the agency.
profit any reimbursement. The agency is responsible for each material posted in the page.
7.2.5. If the client is not present or leaves the tour before the date 10.2. Albtours D – Vas Tour declares that the information on
set by the agency, the client will not profit any reimbursement. the accommodation and means of transportation is property of
7.3. Cancellation procedures In order for the cancellation to the official online pages of said accommodation and means of
be valid, the client must complete a required form found in the transportation.
offices of the agency. The client must be present personally or be The information on www.albtoursd.com & www.travelvas.com is
represented by a member of the group registered to travel with updated frequently. The agency is not responsible if the information
the client. In this case, the client must call the agency to confirm on the official online page of the accommodation or means of
the cancellation, while the representative of the group is still in the transportation is not accurate.
office. 10.3. Albtours D – Vas Tour declares that on the online pages
of the agency the only information posted is the information
8. Price and payment allowed to the public by the owners of the online pages of the
8.1. Setting the price: The price made public in the online page accommodation and means of transportation.
www.albtoursd.com & www.travelvas.com, or the price given by The information is not documented personally by the staff of the
the staff of the agency is the final price of the offer or package. agency.
8.2. Responsibility of the agency in case of change in price 10.4. Albtours D – Vas Tour declares that the agency does not
8.2.1. The agency is not responsible for the change in the final own any content cited in 10.3.
price if this change is made by the hotel, in case of an increase in
taxes to be paid in the destination and other impositions made by 11. Approval of the agreement
the EU or local authorities. 11.1. The approval of this agreement is made by the shareholders
8.2.2. The agency is not responsible for the change in the of Albtours D.
final price in different periods of time during the year which are 11.2. Any change in this agreement is made by the shareholders of
considered to be peak in tourism in the destination chosen by the Albtours D.
client.
8.2.3. Charges for children vary according to the policies of the February 2023